Terms & Conditions


1  Acceptance of the Vintage Mémoires Terms of Use

When you access and use Vintage Mémoires (thereafter 'our website' ) you are subject to the terms of use (terms and conditions) outlined here. You agree not to use our website for any illegal or unlawful acts, by using our site you accept to all the terms listed on here. If you do not agree to any of them then please leave our website. 

2  Credit card details

Our payments are taken via Stripe online credit card facility and Paypal.  The terms of use for their services are available on their site. 

3  Advice

Information and content that appears on our website is not advice and should not be taken as advice nor should it affect your purchasing decisions. 

4 Delivery

We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned, then there may be a charge for posting it out again.

You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.

We do deliver outside of Australia. If you are outside Australia, please just enter your address and change the country when specified.

The majority of our products are dispatched by Registered Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.

5 Returns and exchange

Your rights to return the goods to us will not apply in the following circumstances:

- Any products that we have made, personalised or customised specifically for you
- Where, in our opinion, you have not taken reasonable care of goods whilst in your possession.
- If you have made a spelling mistake on your order and it has been sent for production.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

6  Change of Use

Vintage Mémoires reserves the right to:
6.1  Remove, alter or change any part of the website at any time without any notice needed. This includes removing products, changing product details and so on. 
6.2  Change the terms of use as well as the privacy policy at any time, if you use the site after the changes, you are accepting these new changes.

7  Links to Third Party Websites

Vintage Mémoires may link to other websites, these websites are often third party sites and are maintained by other people.  Therefore, we cannot be held responsable for any of the information or contents of these websites. As such we take no responsibility for any of these third party websites. 

8  Copyright

8.1  Content on our site is subject to Australia laws, any copyright or trademarks are owned by their respective owners. All of the content, design, graphics, text and other information is owned by Vintage Mémoires and must not be used without prior written agreement.
8.2  When visiting and using our website, you agree that you are using the site purely for personal use and you are not using any of the information for commercial use. This includes copying information, text, images, design and so forth.  

9  Disclaimers and Limitation of Liability

9.1  Our website is here to provide you with a place to order personalised items from, the website is provided as it is and is available most of the time however it may be taken offline at any point for updates.
9.2  To the extent permitted by the law, Vintage Mémoires will not be liable for any loss or damage both indirect and direct as a result of using our website or products.   
9.3  Vintage Mémoires aims to have a fully working website but we make no guarentee that this will always be the case. We use hosting and servers from third parties so we cannot guarentee the safety of this site, although we make it a priority to make sure it is safe. 

10 Laws

These Terms of use are in relation to the law of Australia and any country with which you are visiting from. 

11 Fulfilment

All orders are processed and sent using a variety of different courier and delivery companies such as Australia Post.  On very rare occasions, items may go missing when not in our care i.e with the delivery company, if this is the case we will either issue a refund or send a replacement.

12 Prices

All prices are inclusive of GST but exclude delivery.

13. Privacy

Privacy is extremely important to us and Vintage Mémoires takes all forms of privacy seriously.  The following policy explains to you how we collect, use and protect any information that you provide to us.

How we collect information from you

When you place an order via our website, we collect information that you provide to us such as name, address and contact details, this information is kept secure and never sold to a third party. We may also collect information such as your email address when you decide to sign up to our newsletter or enter any competitions.

Use of this information

The information provided to us is used to help us improve the service we offer you, to send your order to you, to keep you updated on the process of your order, to get in touch with you and to send you occasional promotional emails.